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Frequently Asked
Questions

Everything you need to know about AzaisAi.

AzaisAi is an AI video and image generation platform that gives you access to the world's best AI models — including Sora and Veo — in one place. One prompt is all it takes to create cinematic videos and stunning visuals in seconds.
We currently support Sora 2 and Sora Pro (OpenAI) and Veo 2, Veo 3, and Veo 3 Fast (Google) for video generation. For image generation we support GPT Image (OpenAI) and Nano Banana 2 (Google). Each model has different strengths in terms of speed, quality, and style — you choose which one to use when generating.

All plans give you access to the same models. The difference is how many credits you get per month. Premium gives you 60 credits, Pro gives you 180, and Business gives you 420. Higher plans also offer better value per credit.

Compare plans on our Pricing page →

Credits are the currency you spend to generate videos and images. Each model consumes a different number of credits per second of video generated:

Video generation

  • Sora 21 credit / sec
  • Veo 3 Fast1.5 credits / sec
  • Sora Pro2 credits / sec
  • Veo 33 credits / sec
  • Veo 23 credits / sec

Image generation

  • Nano Banana 21 credit / image
  • GPT Image2 credits / image
  • Nano Banana 2 4K2 credits / image

A typical 8-second video costs between 8 and 24 credits depending on the model.

Yes. All paid plan subscribers can use their generated content for commercial purposes. Free tier outputs include a watermark and are for personal use only.
Most generations complete within 30–90 seconds depending on the model and current server load. Veo 3 Fast is optimized for speed. During high demand periods, wait times may be slightly longer.

Generations can occasionally fail due to content policy filters, server timeouts, or prompt complexity. If your generation fails, your credits are not consumed.

Try rephrasing your prompt or switching to a different model. If the issue persists, contact us at support@azaisai.com.

Monthly subscription credits reset at the start of each billing cycle and do not roll over. One-time credit pack purchases are valid for 12 months from the date of purchase.
Yes, you can cancel anytime from your account settings. Your plan stays active until the end of the current billing period — you won't be charged again after cancellation.
Yes — new accounts receive a small one-time credit grant after verifying your account. This lets you try the platform and generate your first video before committing to a plan.

Generated videos are delivered in MP4 format at 720p, with 1080p available on Sora Pro. Image outputs are delivered as high-resolution PNG files.

Once your generation is complete, a download button appears directly on the result. All paid plan outputs are watermark-free. You can also access your full generation history from your account dashboard.
New users can verify their phone number to receive 8 free credits — no credit card required. The trial activates instantly and is limited to one per phone number.
Free trial credits work with Sora 2 for video generation and Nano Banana 2 for image generation. Upgrade to any paid plan to unlock all models including Sora Pro, Veo 3, GPT Image, and more.
All free trial generations include a watermark. When you upgrade to any paid plan, the watermark is automatically removed — your original clean files are always stored and revealed on upgrade.

Still have questions? Contact us

FAQ — AzaisAi | AzaisAi